Client Service Specialist — Employee-Owned & Growth-Driven

Kesslers Diamond Center; Milwaukee (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee ownership

Family-like culture

Work-life balance

Personal growth

Benefits package

Employee discounts

Job summary

Kesslers Diamonds in Downtown Milwaukee is seeking a Client Service Specialist to join a team of passionate, customer-focused professionals. You will greet clients, process transactions with our POS, manage inventory, and assist with special orders and repairs to ensure smooth service.

Ideal candidates have a high school diploma and 1–2 years in customer service, strong communication, computer proficiency, and the ability to multitask in a fast-paced jewelry store.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of customer service or office support experience.
• Strong interpersonal and communication skills.
• Proficiency with computers and ability to multitask.
• Comfortable working independently and as part of a team.

Responsibilities

• Greeting clients and providing outstanding customer service.
• Handling transactions accurately using our point-of-sale system.
• Managing inventory and processing special orders and repairs.
• Answering phones and directing calls to the right team member.
• Receiving and sorting shipments, communicating details to the team.
• Collaborating with teammates to solve problems and ensure client satisfaction.
• Performing other duties as needed to support the store.

Skills

Customer service

Communication

Computer literacy

Teamwork

Education

High School Diploma

Tools

POS system

Job description

Kesslers Diamonds in Downtown Milwaukee is seeking a Client Service Specialist to join a team of passionate, customer-focused professionals. You will greet clients, process transactions with our POS, manage inventory, and assist with special orders and repairs to ensure smooth service.

Ideal candidates have a high school diploma and 1–2 years in customer service, strong communication, computer proficiency, and the ability to multitask in a fast-paced jewelry store.