Client Service Specialist – Benefits & Insurance

Aon; Sterling Heights (MI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401(k) with match

Health and wellness programs

Job summary

Salus Group, a benefits consulting and administration firm, is seeking a detail‑oriented Customer Service/Administrative Specialist in Michigan. The role supports internal operations and client service, including handling front desk duties and processing enrollments.

You will collaborate with Account Managers, maintain databases, and ensure accuracy across critical files. A High School diploma with 2–3 years of customer service experience is required; proficiency with Microsoft Office and

Qualifications

• High School Diploma or GED required.
• 2–3 years of experience in a customer service environment preferred (benefits/insurance experience).
• Proficiency with Microsoft Office and Outlook.

Responsibilities

• Provide comprehensive administrative support to ensure smooth internal operations.
• Keep internal databases updated with careful attention to detail.
• General clerical assistance to support various office functions.
• Perform executive secretarial services under limited direction.
• Reception and telephone duties, including signing for front office packages.
• Collaborate with Account Managers to meet and surpass customer service expectations through seamless delivery.
• Receive and enter group enrollment changes, adds, or terminations with precision.

Skills

Analytical thinking

Problem solving

Oral communication

Quality management

Judgment

Planning

Organizing

Customer service

Microsoft Office

Outlook

Research skills

Time management

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Job description

Salus Group, a benefits consulting and administration firm, is seeking a detail‑oriented Customer Service/Administrative Specialist in Michigan. The role supports internal operations and client service, including handling front desk duties and processing enrollments.

You will collaborate with Account Managers, maintain databases, and ensure accuracy across critical files. A High School diploma with 2–3 years of customer service experience is required; proficiency with Microsoft Office and