Client Services Specialist - Benefits & Insurance

AON PLC; Sterling Heights (MI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

PTO and paid holidays

401(k) with match

Exclusive discount programs

Health and wellness programs

Job summary

Salus Group, a benefits consulting, brokerage, and administration company, seeks a motivated Administrative/Customer Service Specialist to support both external clients and internal operations. You will handle client data, enrollment changes, and a range of office duties to ensure smooth service delivery.

You will work within the NFP/Aon ecosystem, using Microsoft Office tools and delivering timely feedback to clients while upholding strict confidentiality and professional standards.

Qualifications

• High School Diploma or GED is required.
• 2–3 years of experience in a customer service environment, benefits/insurance experience preferred.
• Proficiency with Microsoft Office and Outlook.
• Knowledge of secretarial and office administrative procedures.
• Ability to handle sensitive and confidential situations with poise and diplomacy.
• Strong interpersonal skills and the ability to work with diverse teams.

Responsibilities

• Provide comprehensive administrative support to ensure smooth internal operations.
• Receive, process, and enter client data and enrollment changes.
• Provide timely feedback to clients and their employees regarding service issues or questions.
• Collaborate with Account Managers to meet and exceed customer service expectations.
• Handle reception and front office duties; manage sign-for packages and office communications.
• Perform general clerical tasks and maintain accurate internal databases.

Skills

Analytical thinking

Problem solving

Oral communication

Quality management

Judgement

Planning/organizing

Telephone/customer skills

Clarity in writing

Organizational skills

Attention to detail

Microsoft Office

Outlook

Research skills

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Salus Group, a benefits consulting, brokerage, and administration company, seeks a motivated Administrative/Customer Service Specialist to support both external clients and internal operations. You will handle client data, enrollment changes, and a range of office duties to ensure smooth service delivery.

You will work within the NFP/Aon ecosystem, using Microsoft Office tools and delivering timely feedback to clients while upholding strict confidentiality and professional standards.