Client Success & Retention Specialist

S&A Group; Kalamazoo (MI); On-site; USD 60,000 - 81,000; Full time

Job summary

S&A Group in Kalamazoo, MI seeks a Client Relationship Specialist to nurture client partnerships and ensure high service levels. You will act as the main contact for clients, understand needs, and deliver personalized guidance on solutions.

Collaborating with internal teams, you will help improve client satisfaction, retention, and loyalty through proactive engagement and clear, actionable advice on insurance products and services.

Qualifications

• Experience in building and maintaining client relationships, ensuring personalized service and satisfaction.
• Strong communication skills for clear, timely client contact.
• Ability to collaborate with internal teams to deliver seamless service.
• Strong analytical skills to monitor client interactions and feedback.
• Ability to develop and implement client retention strategies.
• Proactive approach to identifying opportunities for improving client satisfaction.
• Experience in providing clear, actionable advice on insurance products and services.

Responsibilities

• Build and maintain strong, long-lasting client relationships by understanding their needs and providing personalized solutions.
• Act as the primary point of contact for clients, ensuring timely and effective communication to address inquiries and resolve issues.
• Collaborate with internal teams to ensure seamless service delivery and enhance the overall client experience.
• Proactively identify opportunities to improve client satisfaction and loyalty through regular feedback and engagement.
• Develop and implement strategies to retain clients and minimize churn, contributing to the company's growth objectives.
• Provide clients with clear, actionable advice on insurance products and services, empowering them to make informed decisions.
• Monitor and analyze client interactions and feedback to identify trends and areas for improvement in service delivery.

Skills

Client relationship management

Communication skills

Cross-functional collaboration

Analytical thinking

Retention strategy

Proactive engagement

Insurance product knowledge

Job description

S&A Group in Kalamazoo, MI seeks a Client Relationship Specialist to nurture client partnerships and ensure high service levels. You will act as the main contact for clients, understand needs, and deliver personalized guidance on solutions.

Collaborating with internal teams, you will help improve client satisfaction, retention, and loyalty through proactive engagement and clear, actionable advice on insurance products and services.