Client Service Representatives

Vicar Operating, Inc. dba VCA; United States; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

On-site veterinary social worker

Headspace subscription

Mental health support programs (Cigna/

Pet care discounts

Three sets of scrubs per year

401(k) with matching

Health insurance options

Dental & Vision plans

Short/Long Term Disability

Job summary

VCA SouthPaws Veterinary Specialists & Emergency Center is seeking compassionate Client Service Representatives to join our fast-paced, 24/7 hospital. The role supports pet families during critical moments and contributes to a high-quality veterinary team.

We offer benefits and a strong culture of well-being for associates. Must have experience in veterinary medicine; emergency or specialty settings preferred. Some weekend shifts and long days are required.

Qualifications

• Experience in client-facing roles in veterinary settings is a plus.
• Ability to stay composed and professional in busy emergencies.
• Willingness to work scheduling including nights and weekends.

Skills

Customer Service

Veterinary Experience

Shift Work

Communication

Job description

Calling All Compassionate & Driven Individuals! Do you thrive in a fast-paced environment? Are you passionate about helping people and their pets during critical moments? VCA SouthPaws Veterinary Specialists & Emergency Center is looking for enthusiastic, reliable, and compassionate Client Service Representatives to join our team! If you are punctual, professional, and ready to make a real difference in the lives of pets and their families, we want YOU on our team! Join us and be proud of the difference you can make! VCA has been and continues to be deeply committed to its associates’ well-being.

Benefits offered include:

• On-site Veterinary Social Worker!
• Free subscription to the Headspace app (meditation and sleep support)
• Free mental health support through programs like the Cigna Life Assistance Program and Modern Health (therapy, counseling & life coaching)
• Generous pet care discounts for personal pets
• Three sets of scrubs per year
• 401(k) with matching
• Multiple, flexible health insurance options to fit your needs
• Dental & Vision plans
• Short Term and Long Term Disability options
• A comprehensive online library of free CE, training & job support webinars through WOOF U, VCA's online training tool
• Plus much more!

Client Service Representatives at SouthPaws start at $21.00/hour, higher with experience, PLUS additional differentials on nights and weekends to increase your hourly rate by $3.00 to $5.00! We are a very busy 24/7/365 hospital. Various schedules are available, but they will generally consist of three 13-hour days. Some weekends will be required. Must have experience in veterinary medicine. Experience in emergency or specialty veterinary medicine preferred. Join us and be the friendly, reassuring voice that pet parents count on in their times of need.

At VCA we are committed to diversity, equity and inclusion and strive to be a place where a mix of talented people want to come, stay and do their best work. We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.