Client Service Representative/Vet Assistant

VCA Animal Hospitals; Bethlehem (Northampton County); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k)

Generous employee pet discounts

Job summary

VCA Animal Hospitals is hiring a Client Service Representative/Veterinary Assistant in Bethlehem, PA. This role requires strong customer service skills and a minimum of 1 year of veterinary experience. The position involves managing front desk operations and providing clinical support as needed.

Join a team that offers a supportive culture, opportunities for growth, and a comprehensive benefits package, including medical, dental, vision, and generous pet discounts.

Qualifications

• A minimum of 1 year veterinary experience is required.
• Veterinary assistant experience required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet clients and create a welcoming environment.
• Manage front desk and scheduling tasks.
• Assist with patient handling and basic care.

Skills

Strong communication skills

Customer service skills

Ability to multitask in a fast-paced environment

Job description

VCA Northside Animal Hospital is hiring a Client Service Representative/Veterinary Assistant who brings both strong customer service skills and prior veterinary assistant experience. A minimum of 1 year veterinary experience is required. This is a client-focused role with the opportunity to support the medical team as needed.

We are looking for someone who can confidently manage the front desk while also stepping into the clinical space when needed.

What You’ll Do

Client Service (Primary Role)

• Greet clients and create a welcoming, professional environment
• Answer phones and manage scheduling
• Confirm appointments and handle follow‑up calls
• Explain services, fees, and process payments
• Maintain accurate medical records
• Support a smooth and efficient front desk workflow
• Veterinary experience is REQUIRED

Veterinary Assistant Support (Secondary Role)

• Assist with patient handling and basic care
• Obtain history on sick/well patients
• Administer injections
• Blood draws
• Help maintain hospital cleanliness and organization
• Reinforce client education during visits

What We’re Looking For

• Veterinary assistant experience REQUIRED
• Strong communication and customer service skills
• Ability to multitask in a fast‑paced environment
• Team‑oriented with a positive attitude

Why Join Us

• Supportive, team‑focused hospital culture
• Growth and development opportunities
• Continuing education and training support
• Full‑time position

Ready to Apply?

Apply today and join a team that values both your client care skills and your clinical experience.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com