Part-Time Client Service Representative

VCA Animal Hospitals; Allen Park (MI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k)

Employee pet discounts

Job summary

VCA Allen Park is seeking an experienced Client Service Representative to join our fast-paced team and deliver outstanding care for clients and their pets.

As the face of the practice, you will greet clients, schedule appointments, process payments, educate on services, and help maintain accurate medical records in a supportive, team-oriented environment.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1–2 years in a client-facing role, preferably in veterinary, healthcare or customer service.
• Experience with appointment scheduling, payment processing, and customer inquiries is desirable.

Responsibilities

• Greet visitors, answer phones and guide clients and pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and prospective clients.
• Explain fees and process payments.
• Educate clients on products/services and general pet care.

Skills

customer service

empathy

communication

multitasking

teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Practice management software

Job description

Seeking an Experienced Client Service Representative to join our team!

VCA Allen Park is a fast paced General Practice located minutes from downtown Allen Park, and a short drive from downtown Detroit!! We a current opening for an experienced Client Service Representative!

Do you love to work with People and Pets? Do you like making people's days brighter? Are you kind, empathetic, solution, detail, and goal oriented? Do you like to work within a team and also comfortable working independently in a fast paced environment? Do you find joy in finding solutions and making a difference in the lives of people and their pets?

If you answered YES to all of the above, we want to meet YOU!

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable and highly professional “client service extraordinaire” to join us in delivering our mission to provide quality care for our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

EDUCATION/EXPERIENCE

EDUCATION

Required

• High school diploma or equivalent is required.

TYPE & YEARS OF EXPERIENCE

Required

• Minimum of 1-2 years of experience in a client-facing role, preferably within a veterinary, healthcare, or customer service environment.

Preferred

• Experience handling appointment scheduling, payment processing, and customer inquiries is highly desirable.

• Familiarity with veterinary terminology, medical records management, and prescription handling is advantageous.

• Proven ability to manage multiple tasks efficiently in a fast-paced setting while maintaining professionalism and empathy.

COMPUTER PROFICIENCY

Required

• Basic computer applications (e.g., Microsoft Office)

Preferred

• Proficiency with scheduling software, and point-of-sale systems

• Experience with veterinary practice management software (e.g., AVImark, Cornerstone) or similar platforms to streamline scheduling, billing, and record-keeping processes.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com