Client Service Representative/Vet Assistant

VCA Animal Hospitals; Bethlehem (Northampton County); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision

401(k)

Employee pet discounts

Paid vacation/sick days

Descrizione del lavoro

VCA Northside Animal Hospital in Bethlehem, PA is hiring a Client Service Representative/Veterinary Assistant to combine front-desk excellence with basic clinical support. You’ll greet clients, schedule visits, explain services and help maintain patient records while assisting the medical team as needed.

We value strong communication, teamwork, and the ability to multitask in a fast-paced environment. This is a full-time, on-site role with benefits and opportunities for growth within the VCA

Competenze

• Must have veterinary assistant experience.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Team-oriented with a positive attitude.

Mansioni

• Greet clients and create a welcoming, professional environment.
• Answer phones and manage scheduling
• Confirm appointments and handle follow-up calls
• Explain services, fees, and process payments
• Maintain accurate medical records
• Support a smooth and efficient front desk workflow
• Assist with patient handling and basic care
• Obtain history on sick/well patients
• Administer injections
• Blood draws
• Help maintain hospital cleanliness and organization
• Reinforce client education during visits

Conoscenze

Customer service

Veterinary assistant experience

Strong communication

Multitasking

Team player

Descrizione del lavoro

VCA Northside Animal Hospital is hiring a Client Service Representative/Veterinary Assistant who brings both strong customer service skills and prior veterinary assistant experience. This is a client-focused role with the opportunity to support the medical team as needed.

We are looking for someone who can confidently manage the front desk while also stepping into the clinical space when needed.

What You’ll Do

Client Service (Primary Role)

• Greet clients and create a welcoming, professional environment
• Answer phones and manage scheduling
• Confirm appointments and handle follow-up calls
• Explain services, fees, and process payments
• Maintain accurate medical records
• Support a smooth and efficient front desk workflow

Veterinary Assistant Support (Secondary Role)

• Assist with patient handling and basic care
• Obtain history on sick/well patients
• Administer injections
• Blood draws
• Help maintain hospital cleanliness and organization
• Reinforce client education during visits

What We’re Looking For

• Veterinary assistant experience required
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Team-oriented with a positive attitude

Why Join Us

• Supportive, team-focused hospital culture
• Growth and development opportunities
• Continuing education and training support
• Full-time position

Benefits

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.