Client Service Representative

VCA Animal Hospitals, Inc; Sandy Springs (GA); On-site; USD 48,712,000 - 57,308,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and sick time

Paid parental leave

Mental wellness resources

Job summary

VCA North Atlanta Animal Hospital is expanding our Patient Care Team and seeking a full-time Veterinary Assistant / Client Service Representative to join our team. This split-position combines hands-on patient care with client-facing responsibilities in a Sandy Springs, GA location.

You will assist doctors and technicians, manage client communications, and help create a welcoming experience for every pet and family who visits. The role offers full-time hours and a comprehensive benefits package.

Qualifications

• Assist doctors and technicians with appointments and procedures.
• Collect patient histories and assist with client communication.
• Safely handle and restrain pets for exams and treatments.
• Prepare exam rooms and treatment areas.

Responsibilities

• Safely handle and restrain pets for exams and treatments.
• Prepare exam rooms and treatment areas.
• Assist doctors and technicians with appointments and procedures.
• Collect patient histories and assist with client communication.
• Feed, walk, and monitor hospitalized patients.
• Assist with laboratory samples, diagnostics, and surgical preparation.
• Maintain cleanliness and organization throughout the hospital.
• Provide compassionate care to patients during visits.
• Welcome clients and their pets with a warm, friendly approach.
• Answer phones, schedule appointments, and assist with client questions.
• Check clients in and out and process payments.
• Maintain accurate client and patient information.
• Communicate with clients regarding appointments, services, and follow-up care.
• Help create a positive, welcoming experience for every client.

Skills

Pet care

Client communication

Team player

Job description

VCA North Atlanta Animal Hospital is expanding our Patient Care Team and seeking a full-time Veterinary Assistant / Client Service Representative to join our team!

About Our Hospital

VCA North Atlanta Animal Hospital is a 2-doctor practice dedicated to providing high-quality veterinary care, including preventive medicine, surgery, dentistry, diagnostics, and client education. We pride ourselves on fostering a supportive team culture where experienced professionals are valued, encouraged to share their knowledge, and empowered to continue growing in their careers.

The Opportunity

This unique split-position is ideal for someone who enjoys both hands-on patient care and connecting with clients. You'll have the opportunity to support our medical team as a Veterinary Assistant while also helping create a positive experience for pets and their families as a Client Service Representative.

What You’ll Do

• Safely handle and restrain pets for exams and treatments
• Prepare exam rooms and treatment areas
• Assist doctors and technicians with appointments and procedures
• Collect patient histories and assist with client communication
• Feed, walk, and monitor hospitalized patients
• Assist with laboratory samples, diagnostics, and surgical preparation
• Maintain cleanliness and organization throughout the hospital
• Provide compassionate care to patients throughout their visit
• Welcome clients and their pets with a warm, friendly approach
• Answer phones, schedule appointments, and assist with client questions
• Check clients in and out and process payments
• Maintain accurate client and patient information
• Communicate with clients regarding appointments, services, and follow-up care
• Help create a positive, welcoming experience for every client

Total Rewards

As a VCA Associate, eligible full-time employees receive a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and sick time
• Paid parental leave
• Mental wellness resources including Headspace and Lyra
• Continuing education and internal development programs

Discover Additional Benefits | VCA (vcacareers.com)

Compensation

$17.00 - 20.00/hour

Pay range is negotiable based on experience, education, skills, and credentials.

Schedule

Full-time position consisting of 4 days a week with rotating Saturdays.

Your Next Career Step Starts Here

Whether you're ready to grow your skills, advance your career, or join a hospital that values mentorship and teamwork, VCA Animal Hospitals is the place for you.

Location

227 Sandy Springs Pl NE Suite 210, Sandy Springs, GA 30328

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com