Client Service Representative

VCA Animal Hospitals; Antioch (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to greet visitors, answer phones, schedule appointments, and guide clients and their pets to exam rooms. You will explain fees and process payments while delivering outstanding service.

This role involves managing medical records and maintaining a clean, organized facility. The position offers competitive pay and benefits, including medical/dental, vision, paid time off, and generous employee pet discounts.

Qualifications

• Greeting visitors and answering telephones to assist clients.
• Scheduling and confirming appointments for patients.
• Presenting and explaining fees, including processing payments.
• Educating clients on products and services, including non-medical pet care.

Responsibilities

• Manage medical records, charts, reports and correspondence.
• Maintain a clean and organized facility inside and outside.
• Assist with hospital maintenance and pet care guidance.
• Provide excellent customer service to ensure client satisfaction.
• Support team with scheduling, payments and product recommendations.

Skills

Customer service

Appointment scheduling

Client communication

Record management

Tools

CRM software

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.