Client Service Representative

Pet Services of Washington, P.S.; West Islip (NY); Presencial; USD 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Descripción de la vacante

VCA Animal Hospitals in West Islip, NY seeks an experienced Client Service Representative to greet clients, coordinate pet appointments, and guide families through exam visits. You will handle payments, explain fees, educate clients on basic pet care, and maintain records while upholding a welcoming, professional service standard.

The role emphasizes face-to-face client engagement, accurate appointment management, and proactive communication to ensure a smooth and compassionate experience for

Formación

• Experience as a client service representative is preferred.
• Strong communication skills and professional demeanor.
• Ability to explain fees and process payments clearly.

Responsabilidades

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments to clients.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general pet care and husbandry.
• Manage medical records, charts, reports and correspondence.
• Maintain a neat and clean hospital environment.

Conocimientos

Customer service

Phone etiquette

Scheduling

Payment processing

Medical records

Herramientas

CRM software

Practice management software

Office software

Descripción del empleo

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Compensation $18-$23/hour

Benefits

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.