Client Service Representative VCA Half Moon Bay

VCA Animal Hospitals; Half Moon Bay (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation

401(k)

Pet discounts

Job summary

VCA Half Moon Bay Animal Hospital in Half Moon Bay, CA is seeking an experienced Client Service Representative to be the welcoming face of the practice. You will greet visitors, manage phones, schedule appointments and help clients with payments and product recommendations.

The role emphasizes outstanding customer service, accurate handling of electronic medical records, and educating clients on pet care. A friendly, professional demeanor and prior veterinary or medical office experience are

Qualifications

• Prior experience in customer service, preferably in a veterinary or medical setting.
• Strong communication and interpersonal skills with a professional demeanor.
• Comfort with explaining fees and handling payments to clients.

Responsibilities

• Greeting visitors and assisting clients and their pets.
• Scheduling and confirming appointments.
• Making follow-up calls and contacting prospective clients.
• Presenting fees and processing payments.
• Recommending products and educating clients on basic pet care.
• Answering questions about products and services.
• Managing electronic medical records, reports and correspondence.

Skills

Customer service

Phone handling

Appointment scheduling

EMR management

Product education

Payment processing

Tools

Electronic Medical Records

Job description

Position: Client Service Representative

Location: VCA Half Moon Bay Animal Hospital

645 Correas St.

Half Moon Bay, Ca 94019

We are seeking an experienced Client Service Representative to join our team.

At VCA Half Moon Bay, our patients health is our top priority and excellent service is our goal. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

ESSENTIAL FUNCTIONS

• Customer service functions, including: greeting visitors, answering phones, and showing clients and their pets to exam rooms

• Scheduling and confirming appointments

• Making follow-up calls and reaching out to prospective clients

• Presenting and explaining fees, including processing payments

• Recommending and helping clients select products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

• Answering questions about products and services,

• Managing electronic medical records, reports and correspondence

BENEFITS

We offer competitive compensation, $22.00-$28.00/hr DOE along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com (https://www.vcacareers.com/%22http://vcacareers.com//%22)

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com