PT Client Service Representative

Pet Services of Washington, P.S.; Marysville (WA); Presencial; USD 28.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Employee pet discounts

Descripción de la vacante

VCA Animal Medical Center in Marysville is seeking a Part-time Client Service Representative to greet clients and their pets, answer calls, schedule appointments, process payments, and guide customers through our services with a friendly, professional demeanor.

You will explain fees, assist with product recommendations, maintain medical records, and help ensure a clean, efficient front desk. Prior experience in pet care or veterinary reception is a plus; we offer competitive pay and benefits.

Formación

• Previous experience as a client service representative preferred.
• Strong interpersonal and communication skills.
• Ability to handle payments and explain fees.
• Comfort with scheduling and coordinating appointments.

Responsabilidades

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital upkeep and maintaining a neat, clean facility.

Conocimientos

Customer service

Scheduling

Payment processing

Product recommendations

Client education

Descripción del empleo

Come Join the team at VCA Animal Medical Center!

Part time Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Compensation

This position pays $20.00 - $22.00 hourly, dependent on experience, education, certification, etc.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.