Client Service Representative: Scheduling & Care Operations

Interim HealthCare of Northern Illinois; Rockford Township (IL); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Tuition discounts through Rasmussen

PTO

Holiday Pay

Medical/Dental/Vision & 401(k)

Online training, CEUs

Job summary

Interim HealthCare of Northern Illinois is seeking a Client Service Representative to join our team and help coordinate staff scheduling for home care services. The role supports compliance with quality and operational standards and enhances the efficiency of patient scheduling.

We offer a Monday–Friday 8am–5pm schedule, a salary range of $48,000–$55,000 per year, and benefits including tuition discounts, PTO, and health plans.

Qualifications

• Excellent oral and written communication skills with clinical and non-clinical staff.
• Strong organizational skills, attention to detail and computer software proficiency.
• Understanding of state and federal home care standards and regulations.

Responsibilities

• Assist in ensuring compliance with quality and operational standards.
• Schedule staff and improve the process of client/patient scheduling for home care services.
• Document job orders, receive referrals and assist with staffing orders.
• Verify client insurance and assist with office functions.

Skills

Oral and written communication

Organizational skills

Computer proficiency

Education

Associate’s degree or equivalent

Job description

Interim HealthCare of Northern Illinois is seeking a Client Service Representative to join our team and help coordinate staff scheduling for home care services. The role supports compliance with quality and operational standards and enhances the efficiency of patient scheduling.

We offer a Monday–Friday 8am–5pm schedule, a salary range of $48,000–$55,000 per year, and benefits including tuition discounts, PTO, and health plans.