Client Service Representative - San Francisco, CA

Polk Street Animal Hospital; San Francisco (CA); On-site; USD 27,552 - 37,195; Full time

Benefits offered by this job

Health insurance

401(k) matching

Flexible Spending Account

Tuition Support Program

Paid Time Off

Discounted lab work for employee pets

Quarterly Team Rewards Bonus Program

Job summary

A veterinary hospital in San Francisco is seeking a Client Service Representative. This full-time role offers $20–$27 per hour based on experience and a comprehensive benefits package, including health insurance, 401(k) matching, and tuition support. Candidates should possess strong organizational and communication skills, and have a passion for veterinary medicine. Join a dedicated team and make a difference in pet care.

Qualifications

• 1 year of veterinary client service experience is preferred but not required.
• Self-motivated and enthusiastic team player.

Responsibilities

• Greet clients and differentiate between routine and emergency cases.
• Schedule appointments and manage medical records.
• Process payments and explain invoices to clients.

Skills

Strong organizational skills

Excellent telephone communication skills

Excellent in-person communication skills

Ability to stay calm under pressure

Compassion for clients and animals

Job description

Polk Street Animal Hospital is Hiring a Client Service Representative!

• Role: Client Service Representative
• Status: Full-time
• Salary: $20–$27 per hour
• Schedule: 4/10 hour shifts per week. Every other Saturday

How would you like to work at a brand-new, state-of-the-art facility and have early access to the fastest-growing veterinary hospital in San Francisco? Join the Polk Street Animal Hospital family!

Polk Street Animal Hospital (PSAH) is located in the bustling Polk Gulch neighborhood. There is a high demand for veterinary care in the surrounding neighborhoods, and our team strives to fulfill this demand with the highest quality of care.

Visit our website and take a look! https://polkstreetah.com

We are seeking a Client Service Representative (CSR) with a passion for veterinary medicine, excellent client care, and the ambition to become an integral part of our client service team. This role offers the potential to advance to a supervisor position, with opportunities to lead initiatives, support team development, and help shape client service standards.

1 year of veterinary client service experience is preferred but not required.

The CSR is the client's first contact when calling or visiting the practice and, as such, represents the hospital's professional image to callers and visitors.

The best candidate must possess:

• Strong organizational skills
• Excellent telephone and in-person communication skills
• The ability to stay calm under pressure in a fast-paced environment.
• Compassion for our clients and their fur family and understand the stress that they endure.

CSRs are responsible for greeting clients, differentiating routine cases from emergency cases, scheduling appointments, entering client, patient, and financial data into the computer, generating invoices and explaining them to clients, processing payments; and managing medical records.

We offer great benefits and a highly competitive hourly compensation based on experience and skill level, and an excellent benefits package that includes:

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

If you're a self-motivated, enthusiastic team player and would like to be part of an organization driven to be a leader in San Francisco veterinary care, then we look forward to you joining our team!!

Diversity, equity, and inclusion are core values of Polk Street Animal Hospital and Vetcor . We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.