Client Service Representative (Receptionist)

Pet Services of Washington, P.S.; Loomis (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation

401(k)

Pet care discounts

Job summary

VCA Loomis Basin Veterinary Clinic seeks an experienced Client Service Representative to be the friendly face of the practice, greeting clients and their pets and guiding them to exam rooms. You will handle phones, schedule appointments, and process payments with a professional, compassionate demeanor.

This role offers a comprehensive benefits package and opportunities to grow within the network. The pay range is $17.00 to $24.00 per hour, with 401(k) and generous pet care discounts included.

Qualifications

• Experience in customer service, ideally in veterinary or healthcare settings.
• Ability to manage multiple tasks and stay organized in a fast-paced front desk environment.
• Strong communication and interpersonal skills with clients and team members.

Responsibilities

• Greet clients and their pets and guide them to exam rooms.
• Answer phones, schedule and confirm appointments.
• Place outbound follow-up calls and reach out to prospective clients.
• Present and explain fees, and process payments.

Skills

Customer service

Scheduling appointments

Phone handling

Payments & fees explanation

Job description

We are seeking an experienced Client Service Representative to join our team at VCA Loomis Basin Veterinary Clinic.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You!

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.

About Our Hospital

Here at VCA Loomis Basin we are proud of our strong reputation in our community, offering clients a spectrum of services from general practice, 24-hour ER services to specialty services. We have a supportive and fun team of team board-certified specialists in internal medicine, surgery, critical care, oncol, cardiology and radiology; as well as a large team of rockstar ER clinicians and general practice veterinarians.

Our hospital campus is on nine beautiful acres in the foothills of the Sierra Mountains, set amongst oak trees, a creek and pond and shared with wildlife. Outstanding hiking, biking, kayaking opportunities surround us. We are within two hours of San Francisco, Tahoe, and Reno and all points in between.

Why Join Our Team

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.

You will sharpen your skills-and even learn some new techniques-and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.

We offer competitive compensation along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

VCA Animal Hospital offers a competitive compensation and benefits package, including Medical/Dental/Vision insurance. 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, and health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials.

The pay range for this position is $17.00 to $24.00 per hour.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.