Client Service Representative

Pet Services of Washington, P.S.; Fort Worth (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Paid Vacation

401(k)

Pet Discounts

Job summary

VCA Animal Hospitals seeks a Client Service Representative to greet clients and manage front-desk duties with professionalism. You will schedule visits, handle payment processing, and guide clients and their pets to exam rooms, all while delivering exceptional service.

You will also educate clients on products and services, assist with basic pet care questions, and help maintain accurate records in a fast-paced veterinary setting.

Qualifications

• Experience in customer-facing roles in a veterinary or healthcare setting preferred.
• Strong communication skills and ability to educate clients on services.
• Ability to manage payments and scheduling with accuracy and empathy.

Responsibilities

• Greet clients and their pets, guiding them to exam rooms and answering questions.
• Schedule and confirm appointments, manage follow-ups and recalls.
• Explain fees, process payments, and assist with product/service recommendations.
• Educate clients on basic pet care and non-medical services.
• Maintain medical records, charts and general clinic organization.

Skills

Customer service

Telephone skills

Scheduling appointments

Point of sale

Client education

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Benefits

We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.