Client Service Representative (Receptionist)

MARS Veterinary; United States; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Pet care discounts

Paid time off

Job summary

VCA Loomis Basin Veterinary Clinic is seeking an experienced Client Service Representative to greet clients and their pets, answer phones, schedule appointments, and guide patients to exam rooms.

As the face of the clinic, you will present and explain fees, process payments, arrange follow-ups, and support our mission to deliver compassionate care. We offer competitive compensation and a comprehensive benefits package.

Qualifications

• Experience in customer service, preferably in a veterinary or healthcare setting.
• Strong communication and interpersonal skills, with a friendly, professional demeanor.
• Ability to explain fees clearly and handle payments accurately.

Responsibilities

• Greet clients and guide pets to exam rooms.
• Answer telephones and schedule appointments.
• Place outbound follow-ups and reach out to prospective clients.
• Present and explain fees and process payments.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Payment processing

Job description

We are seeking an experienced Client Service Representative to join our team at VCA Loomis Basin Veterinary Clinic. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You!

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments.

About Our Hospital

Here at VCA Loomis Basin we are proud of our strong reputation in our community, offering clients a spectrum of services from general practice, 24-hour ER services to specialty services. We have a supportive and fun team of team board-certified specialists in internal medicine, surgery, critical care, oncol, cardiology and radiology; as well as a large team of rockstar ER clinicians and general practice veterinarians. Our hospital campus is on nine beautiful acres in the foothills of the Sierra Mountains, set amongst oak trees, a creek and pond and shared with wildlife. Outstanding hiking, biking, kayaking opportunities surround us. We are within two hours of San Francisco, Tahoe, and Reno and all points in between.

Why Join Our Team

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth. You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.

Compensation is negotiable based on education, experience, and other relevant credentials.

Benefits:

• We offer competitive compensation along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!
• VCA Animal Hospital offers a competitive compensation and benefits package, including Medical/Dental/Vision insurance.
• 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, and health and well-being programs that provide resources and training.
• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The pay range for this position is $17.00 to $24.00 per hour.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.