Client Service Representative

Pet Services of Washington, P.S.; Cape Coral (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k)

Employee pet discount

Job summary

VCA Animal Hospitals is seeking a Client Service Representative to be the face of the practice, delivering exceptional customer service and guiding clients and their pets through the visit process.

The role involves greeting visitors, scheduling appointments, processing payments, and educating clients on services, products, and basic pet care. It requires professionalism and a friendly, service-oriented attitude.

Qualifications

• Strong customer service skills required.
• Comfort with scheduling and appointment coordination.
• Experience answering phones and assisting clients.

Responsibilities

• Greet clients and guide pets to exam rooms.
• Answer questions about services and products.
• Explain fees and process payments.
• Educate clients on general animal care and husbandry.
• Manage medical records and correspondence.
• Keep reception area neat and organized.

Skills

Customer service

Phone etiquette

Appointment scheduling

Billing explanations

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously.

With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.