Client Service Representative - Printsmith Vision Experience Required

AlphaGraphics; Arlington (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Health insurance

Paid time off

Training & development

Career path development

Job summary

AlphaGraphics - US110 is seeking a full-time Client Service Representative (CSR) to build and maintain positive customer relationships. You will ensure client requirements are met, serve as the internal liaison, and communicate capabilities effectively.

Ideal candidates have at least 2 years in print or signs, and strong communication skills. Graphic design experience is a plus, with a fast-paced, team-driven environment and opportunities for growth.

Qualifications

• At least 2 years of print or signs experience.
• PrintSmith Vision experience mandatory.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the primary internal representative for new business and existing clients.
• Convey our product, service, and capability expertise to clients.
• Enter orders, verify details, and coordinate with the support team.

Skills

Customer service

Relationship building

Communication

Tools

PrintSmith Vision

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Health insurance
• Paid time off
• Training & development
  

Benefits/Perks:

• Competitive Compensation
• 401k
• Healthcare, dental and vision benefits
• PTO
• Collaboration, hustle, fun, and laughter
• Career path development
  

Company Overview:

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in AlphaGraphics - US110 is actively seeking a Client Service Representative (CSR) to join us full time. The Client Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we’re looking for teammates with a positive attitude that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

What we expect of you:

• Positive attitude.
• PrintSmith Vision experience mandatory
• Graphic Design experience a plus but not necessary.
• Serve as the primary internal representative for new business and existing clients.
• Convey our expertise in products, services, and capabilities.
• Serve as an external key educator.
• Communicate requirements to the support team in accordance with company policies and procedures.
• Confer with clients by telephone, email, or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

What you bring to the table:

• Must have at least 2 years of Print or Signs experience
• Knowledge of the Adobe Creative suite a plus but not necessary.
• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Problem solver.

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.