Client Service Representative - Part Time Weekends

Vicar Operating, Inc. dba VCA; United States; On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Pet care discounts

Well-being programs

Job summary

VCA Animal Specialty & Emergency Center (ASEC) in West Los Angeles seeks a part-time Customer Service Representative to greet clients, answer calls, and support the team with empathy and professionalism.

You will assist with appointments, billing inquiries, and client education while maintaining patient records and delivering outstanding service in a fast-paced veterinary environment.

Qualifications

• 3+ years of experience in client service.
• Previous experience in a medical setting is a plus.
• Experience in veterinary medicine or specialty care is a plus.
• Compassion for pets and people and strong communication skills.
• Thrives in a fast-paced environment and handles pressure well.

Responsibilities

• Greet clients in person or by phone in a friendly, professional manner.
• Answer telephones, texts, emails, and messaging apps promptly.
• Check in patients, schedule and confirm appointments.
• Assist with patient handling as needed and explain treatment fees.
• Maintain accurate electronic medical records and correspondence.
• Communicate products and services clearly and educate clients on care.
• Support multiple departments and learn from ongoing trainings.

Skills

Client service experience

Communication skills

Emotional intelligence

Compassion for pets and people

Ability to work under pressure

Job description

Who We Are

VCA Animal Specialty & Emergency Center (ASEC) is a multi‑specialty and emergency practice located in West Los Angeles. https://vcahospitals.com/animal-specialty-emergency

What We Do

Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy), and Cardiology.

Why We Need You

Our patients can have an emergency at any time, and having you and the team to support clients no matter the day or time is essential. When a job is done well, you are a vital reason why clients feel better on a bad day, why pets receive excellent care, and why doctors can perform at their best. You provide support to the whole team, build trusting relationships with clients, and are the face of the hospital. VCA ASEC continues to be a staple in the community for over 15 years, and growing our team members and customer service levels are essential to continue to provide the best care possible. Our customer service team is the first impression our clients receive and are essential to our client’s entire journey. The CSR team is the start of where we build trust with clients so that VCA ASEC has the privilege of caring for pets in a time of need.

What this job entails

Works with team to ensure the clients and patients are supported and cared for. Skills needed will be staff and client relations, communication, high emotional intelligence, and compassion for pets and people.

Some responsibilities will be:

• Efficiently and effectively greeting clients in person or over the phone
• Answering telephones, texts, emails, WOOFware and Teams messages
• Checking in patients, as well as scheduling and confirming appointments.
• Minimal assisting with patient handling
• Presenting and explaining fees regarding treatment plans and invoicing.
• Answering questions regarding products and services, including educating clients on medical vs non‑medical pet care.
• Offering clients alternate payment methods
• Other patient and appointment functions: Obtaining patient records for appointments.
• Managing electronic medical records, reports and correspondences
• Confirming appointments, medical records and electronic payments are received.
• Demonstrate the desire to continue learning in veterinary administration with an emphasis on customer service.
• Demonstrate quality decision‑making skills to choose the most appropriate course of action.
• Acquire and maintain excellent listening and communication skills with those around you, including management, doctors, clients, and associates.
• Attend webinars and other continuing education opportunities to acquire knowledge and new skills.

Current Part Time Position Needs:

8 hr shifts Friday/Saturday: 9:00 am - 5:30 pm
Friday/Saturday/Sunday: Swing: Shift varies between 11am-11pm
Friday/Saturday /Sunday Overnight: 8:00 pm- 4:30 am

Experience / Education:

• 3+ years of experience in client service
• Previous experience in the medical field a plus
• Experience in veterinary medicine, specialty medicine experience a plus
• Compassion for pets and people
• Thrives in a fast‑paced environment and can manage under pressure
• Exceptional communication skills required
• High emotional intelligence

What We Value…

Reliability Compassion Collaborative Care & Teamwork

Why You Should Consider Us…

As a part of the VCA family, you will enjoy exposure to diverse and stimulating culture and cases. We support and provide continued education and create a system where you can continue to explore career growth and opportunities.

Job Type and Salary

Part Time Salary: $20.00 - $25.00 per hour

Compensation

VCA Animal Hospitals offers a competitive compensation and benefits package, including Medical insurance, 401(k) retirement plan, pet care discounts, health and well‑being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $ 20.00 – $ 25.00 per hour. Compensation is negotiable based on education, experience, and other relevant credentials. Please note that positions require flexible schedules, weekends, and some holidays.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

About VCA

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world‑class medicine and hometown care to more than four million pets each year. We invest in cutting‑edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board‑certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.