Client Service Representative Part Time

Pet Services of Washington, P.S.; United States; On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical, dental, vision

Paid vacation

401(k)

Pet care discounts

Job summary

VCA Animal Hospitals is seeking a personable Part-Time Client Service Representative to join the team. The CSR will greet clients, manage appointments, process payments, and provide guidance on pet care while delivering exceptional service.

Starting at $16.00 per hour, pay is commensurate with experience. The role emphasizes a professional, client-focused approach and a commitment to animal well-being.

Qualifications

• Experience in client service, preferably in veterinary or healthcare settings.
• Excellent communication and interpersonal skills.
• Ability to explain services and fees clearly to clients.

Responsibilities

• Greet visitors and guide clients and pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Present and explain fees, and process payments.
• Recommend products and services including prescriptions.
• Educate clients on general pet care and husbandry.

Skills

Customer service

Scheduling

Telephone handling

Payment processing

Product recommendations

Pet care knowledge

Job description

Client Service Representative

We are seeking an experienced Part‑Time Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Starting at $16.00 an hour. Pay will commensurate with experience.

Benefits

We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

Benefits:

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.