Client Service Representative, orld of Animals - Mayfair

Suveto; Philadelphia (Philadelphia County); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Paid time off

Paid holidays

Medical, dental and vision insurance

Pet care discounts

401K with a true match up to 4%

and more

Résumé du poste

World of Animals, Mayfair, part of the Suveto network of hospitals, is seeking an experienced Client Services Representative to join our team. You will provide high quality customer service to our clients, support doctors and staff, and ensure compassionate, respectful care for pets.

Key duties include greeting clients, checking in/out, scheduling, processing payments, handling records, and assisting with daily administrative tasks.

Qualifications

• High School Diploma or equivalent required.
• Experience in client services preferred.
• At least 1 year in veterinary field required.
• Must be computer literate with basic software navigation.
• Excellent communication and multi-tasking abilities.

Responsabilités

• Greet clients at the front desk and manage check-in/out.
• Schedule rechecks and manage clinic flow.
• Explain vaccination terms and protocols.
• Assist clients with euthanasia paperwork and aftercare.
• Discuss payment options with clients.
• Respond to client texts/emails and process records.
• Maintain knowledge of extension numbers to reach staff.
• Assist in emergency triage by expediting calls to staff.

Connaissances

Excellent communication

Multi-tasking

Teamwork

Client services experience

Computer literacy

Veterinary field experience

Formation

High School Diploma or equivalent

Description du poste

World of Animals, Mayfair, part of the Suveto network of hospitals, is looking for experienced Client Service Representatives to join our team.

The Client Services Representative will provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion. Our veterinarians and support teams at World of Animals bring years of experience, skill, and a passion for helping others into their partnership with you and your pet. We believe that every pet entrusted into our care is unique. To that end, every member of our team is dedicated to providing your loved one with the highest standard of treatment possible, while being emotionally supportive and respectful of your needs as a pet owner.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Benefits

• paid time off
• paid holidays
• medical, dental and vision insurance
• pet care discounts
• 401K with a true match up to 4%
• and more

World of Animals, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.