Client Service Representative - Oregon City, OR

Pahcares

Oregon City (OR)

On-site

USD 38,000 - 52,000

Full time

9 days ago

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Benefits offered by this job

401(k) matching

Tuition support

Health insurance (medical, dental, and

Vision insurance

Paid time off

Employee discounts

Quarterly team bonuses

Continuing education allowance

Job summary

Pioneer Animal Hospital in Oregon City is seeking an experienced Client Service Representative to join our four-day workweek team. You will be the first voice clients hear and the first face they see, delivering friendly, professional service with a smile.

The role requires at least two years of veterinary CSR experience and IDEXX Cornerstone proficiency. You will greet clients, schedule appointments, manage the multi-doctor calendar, collect payments, and support the front desk with empathy and

Qualifications

Two years of recent veterinary Client Service Representative experience.
IDEXX Cornerstone experience is required.
Familiarity with veterinary terminology and hospital workflows.
Strong problem-solving and communication skills.

Responsibilities

Greet clients with warmth and professionalism.
Answer phones and route calls; schedule appointments.
Check patients in and out; maintain client/patient records.
Process payments and review estimates with clients.
Coordinate with technicians and doctors to support patient flow.
Maintain a clean and organized front desk and lobby.

Skills

IDEXX Cornerstone experience

Customer service

Communication

Organization

Tools

IDEXX Cornerstone system

Job description

Pioneer Animal Hospital is Hiring a Client Service Representative!

Role: Client Service Representative
Status: Full-time
Salary: Negotiable and based on experience
Schedule: 4 days per week

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Love Pets, People, and a Little Quirky Humor?

At Pioneer Animal Hospital, we’re proud of the medicine we practice—and we’re just as proud of the people who make it possible.

We’re an AAHA-accredited, three-doctor canine and feline hospital that has been caring for pets in Oregon City since 1979. Our team sees a wide variety of cases, including dentistry, surgery, urgent care, reproductive medicine, and more, creating an engaging environment with something new to learn every day.

We’re looking for an experienced Client Service Representative with IDEXX Cornerstone experience who can deliver friendly, professional service with a smile while helping our busy hospital run smoothly.

The right person for our team genuinely enjoys helping people, wants to keep learning, and appreciates working alongside highly skilled teammates with a wonderfully quirky sense of humor.

Why Our Client Service Representatives Love Working Here

Our Client Service Representatives are an essential part of the Pioneer Animal Hospital experience. You’re often the first voice clients hear and the first friendly face they see—and the way you communicate, organize, and problem-solve can make all the difference.

At Pioneer Animal Hospital, you can look forward to:

A four-day workweek, Monday through Friday
A collaborative three-doctor veterinary team
A supportive and upbeat workplace culture
Highly skilled teammates who enjoy working together
Leadership that values continued learning and professional development
Opportunities to expand your veterinary knowledge
A varied caseload that keeps the work interesting
A team that values professionalism without taking itself too seriously
The opportunity to build meaningful relationships with clients and their pets
A workplace where your experience and contribution matter
A healthy dose of quirky humor to keep the day interesting

What Our Client Service Representatives Do

As a Client Service Representative, you’ll help create a welcoming, organized, and professional experience for our clients while keeping communication flowing between pet owners and our medical team.

Your responsibilities will include:

Greeting clients and patients with warmth and professionalism
Answering phones and routing calls appropriately
Responding to voicemails promptly
Scheduling appointments and efficiently managing a multi-doctor calendar
Checking patients in and out
Maintaining accurate client and patient information
Collecting payments and processing invoices
Reviewing estimates with clients
Clearly communicating hospital policies, pricing, and service information
Coordinating with veterinary technicians and doctors to support smooth patient flow
Helping clients navigate questions and concerns with empathy and professionalism
Maintaining a clean, organized, and professional front desk and lobby
Supporting an efficient daily hospital workflow
Contributing to a positive experience for clients, patients, and teammates

What You’ll Bring

This position is designed for an experienced veterinary Client Service Representative who understands the pace and workflow of a busy veterinary hospital.

A minimum of two years of recent experience as a veterinary Client Service Representative
Experience with IDEXX Cornerstone practice management software is required
Familiarity with veterinary terminology
Knowledge of standard veterinary hospital workflows
Strong problem-solving skills
The ability to handle client questions and concerns with empathy and professionalism
A warm, confident communication style
Strong organizational skills and attention to detail
The ability to manage competing priorities in a busy environment
A professional approach to client service
A positive attitude and collaborative mindset
A passion for helping pets and the people who love them
An appreciation for working with skilled teammates who enjoy a little quirky humor

The Extras You’ll Actually Feel

A great Client Service Representative does much more than answer phones and schedule appointments.

At Pioneer Animal Hospital, you’re an important connection between our clients and medical team. Your ability to listen, communicate, organize, and anticipate what comes next helps create a smoother experience for everyone.

You’ll also be joining a practice with decades of history in its community, an AAHA-accredited approach to veterinary medicine, and a team that values continued learning.

Add in a four-day workweek, an interesting caseload, talented teammates, and a workplace that appreciates a good sense of humor, and you’ve got a place where you can put your experience to work while continuing to grow.

Benefits You Can’t Beat

A flexible approach to compensation that reflects your skill set and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Health insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
Sick Time / Paid Time Off
Free or discounted lab work for all employee pets
Pet discounts on services and products
Quarterly Team Rewards Bonus Program
Continuing education allowance
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program

Come Be the Friendly Face Our Clients Count On!

If you’re an experienced veterinary Client Service Representative who knows your way around IDEXX Cornerstone, loves helping people and their pets, and wants to join an established hospital with a talented team and a quirky sense of humor, we’d love to meet you.

Bring your experience, communication skills, positive attitude, and passion for client service. We’ll bring the four-day workweek, opportunities to grow, supportive teammates, and a hospital where your role truly matters.

Diversity, equity, inclusion, and belonging are core values at Pioneer Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.