Client Service Representative - Olympia, WA

Chambers Prairie Animal Hospital; Olympia (WA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

401(k) matching

Roth Retirement Savings Plan

Tuition Support Program

Referral bonus program

Uniform allowance

Paid time off

Job summary

Chambers Prairie Animal Hospital is hiring a friendly Client Service Representative to be the first face clients see and the voice they hear. You’ll manage a busy front desk, greet pets and owners, and coordinate with the veterinary team to keep daily schedules running smoothly.

The role offers full-time hours, flexible scheduling, and comprehensive benefits including medical/dental/vision, 401(k) matching, tuition support, and paid time off.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service or office experience is helpful but not mandatory.
• Excellent communication and interpersonal skills are essential.
• Ability to multitask and stay organized in a fast-paced veterinary front desk environment.
• Empathy for clients, coworkers, and pets is important.

Responsibilities

• Greet clients and their pets warmly as they arrive.
• Answer phone calls, schedule appointments, and respond to client questions.
• Maintain accurate patient records and handle billing and checkout.
• Help coordinate veterinary services to keep appointments flowing smoothly.
• Support doctors and veterinary team as needed.
• Keep the reception area clean, organized, and welcoming.

Skills

Customer service

Office experience

Strong communication

Multitasking

Empathy

Team player

Positive attitude

Animal lovers

Education

High school diploma or equivalent

Job description

Who we are

Chambers Prairie Animal Hospital is Hiring a Client Service Representative!

Position Details

Role: Client Service Representative

Status: Full-time

Salary: $17.50 - $18 per hour , depending on experience

Schedule: Flexible scheduling Monday-Friday 8 AM- 5 PM

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Looking for a front desk role where your warmth and organization make a real difference, your team truly has your back, and your evenings and holidays stay your own?

At Chambers Prairie Animal Hospital, we’re a team-oriented, four-doctor practice, and we’re looking for a friendly, organized Client Service Representative to join our crew of passionate professionals. We believe in a “better together” philosophy, and it helps both our staff and our patients flourish.

As our Client Service Representative, you’ll be the first friendly face clients see and the voice they hear when they call. You’ll keep a busy front desk running smoothly, help pet owners feel cared for from the moment they walk in, and work hand in hand with our doctors and veterinary team to keep the day on track.

Why Our Client Service Representatives Love It Here

• No nights, no on-call shifts, and no holiday hours, so you can count on time for life outside of work
• A “better together” culture where asking for help and offering help are simply part of how we work
• A four-doctor practice that values dedication, great patient care, and a healthy work-life balance
• A clinic culture that celebrates your unique awesomeness and encourages you to show up as yourself
• A real commitment to professional growth and a positive work environment
• Benefits that strengthen both body and mind
• Daily puppy kisses and kitty headbutts (consider yourself warned)

What Our Client Service Representatives Do

As our Client Service Representative, you will:

• Greet clients and their pets warmly as they arrive
• Answer phone calls, schedule appointments, and respond to client questions
• Maintain accurate patient records and handle billing and checkout
• Help coordinate veterinary services and procedures so appointments flow smoothly
• Support our doctors and veterinary team as needed
• Keep the reception area clean, organized, and welcoming

What You’ll Bring

The ideal Client Service Representative brings:

• A high school diploma or equivalent
• Customer service or office experience, which is preferred but not required
• Strong communication and interpersonal skills
• The ability to multitask and stay organized in a fast-paced veterinary front desk environment
• Empathy for clients, coworkers, and yourself
• A willingness to ask for help and offer it to others
• A positive attitude, because with the right cattitude, anything is pawsible
• A love for animals and a genuine desire to help pet owners

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, and inclusion are core values of Chambers Prairie Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.