Client Care Specialist - Arlington, TN

Arlington Pet Hospital; Arlington (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Medical, dental, and vision insurance

Paid parental leave

Paid time off

Employee discounts for pets

Quarterly team bonuses

Continuing education allowance

Uniform allowance

Six paid holidays

Employee Assistance Program

Employee discount program

Pet discounts on services and products

Job summary

Arlington Pet Hospital is seeking a dedicated Client Care Representative to join our front desk team. You will be the first contact for clients and their pets, setting a welcoming tone from arrival to departure.

This is a full-time, four-day work week with rotating weekend shifts. We offer a comprehensive benefits package, including medical, dental, vision, retirement matching, tuition support, and paid time off.

Qualifications

• Strong communication, customer service, teamwork, organizational, and problem-solving skills.

Responsibilities

• Greet clients and patients warmly and handle check-in and check-out efficiently.
• Keep the reception flow organized and help minimize client wait times.
• Schedule and confirm appointments by phone, email, text, and online portals.
• Answer incoming calls with professional phone etiquette and established hospital protocols.
• Route medical questions and urgent concerns to the right member of the veterinary team.
• Monitor and respond to client communications throughout the day.
• Create, update, and maintain accurate client and patient records in our practice management system.
• Respond to client questions and concerns with compassion and professionalism, escalating when needed.
• Process payments and financial transactions accurately according to hospital procedures.

Skills

Communication

Customer service

Teamwork

Organization

Problem solving

Job description

Who we are

Arlington Pet Hospital & Resort is Hiring a Client Care Representative!

Position Details

Role: Client Care Representative

Status: Full-Time

Salary: Competitive based on experience and skill set

Schedule: 4 days per week with rotating Weekend Shifts

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Do you love people and pets, and do you shine when the phones are ringing, the lobby is full, and every client still deserves a warm welcome?

Arlington Pet Hospital & Resort is looking for an enthusiastic, compassionate, and dependable Client Care Representative to join our front desk team. As the first point of contact for our clients and their pets, you’ll set the tone for every visit, from the moment someone walks through our doors to the moment they head home.

We’re a well-established veterinary hospital with seven wonderful doctors and a team that genuinely appreciates each person's unique personality, talents, and perspective. We work hard, we support one another, and we believe that enjoying the people you work with makes all the difference.

Why Our Client Care Specialist Love It Here

• Join a well-established hospital with seven doctors, so there’s always variety, always something to learn, and always a teammate nearby.
• Be part of a team that works hard, has each other’s backs, and actually enjoys working together.
• Play a role that matters: as our Client Care Representative, you’re the friendly face and voice clients remember.
• Grow with us through ongoing professional development and a culture committed to continuous improvement.
• Work somewhere that values your individuality and wants you to feel comfortable being yourself.

What Our Client Care Specialist Does

• Greet clients and patients warmly and handle check-in and check-out efficiently.
• Keep the reception flow organized and help minimize client wait times.
• Schedule and confirm appointments by phone, email, text, and online portals.
• Answer incoming calls with professional phone etiquette and established hospital protocols.
• Route medical questions and urgent concerns to the right member of the veterinary team.
• Monitor and respond to client communications throughout the day.
• Create, update, and maintain accurate client and patient records in our practice management system.
• Respond to client questions and concerns with compassion and professionalism, escalating when needed.
• Process payments and financial transactions accurately according to hospital procedures.
• Keep the reception area and front desk clean, organized, and welcoming.
• Partner with the veterinary team so every Client Care Representative shift supports excellent patient care and a positive client experience.

What You’ll Bring

• Strong communication, customer service, teamwork, organizational, and problem-solving skills.
• The ability to stay calm, professional, and detail-oriented in a busy environment.
• Comfort managing multiple priorities while keeping client service front and center.
• A positive, team-oriented attitude and a willingness to learn and grow.
• The ability to follow hospital policies, procedures, and assigned responsibilities.
• Comfort sitting, standing, and walking throughout the shift, and using computers, phones, and payment systems for extended periods.
• The ability to occasionally lift, carry, push, or pull up to 50 pounds.
• Comfort working in a veterinary hospital setting with animals, noise, odors, cleaning products, and allergens, including possible exposure to bites, scratches, and zoonotic diseases.

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

At Arlington Pet Hospital & Resort, we believe great veterinary medicine starts with a great team. If you’re ready to be the welcoming heart of our front desk and join a team that cares deeply about pets, their people, and one another, we’d love to meet you. Bring your warmth, organization, and people skills to our Client Care Representative role.

Diversity, equity, and inclusion are core values of Arlington Pet Hospital & Resort and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.