Client Service Representative III

Canon Solutions America; Irvine (CA); On-site; USD 28,295 - 38,848; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Educational Assistance

Job summary

A leading document solutions provider in Irvine, California, seeks a proactive professional to manage daily operations, ensure customer satisfaction, and oversee shipping and inventory activities. The ideal candidate will have a high school diploma and 2-4 years of experience in a customer service role, demonstrating strong communication skills and the ability to lift 50 lbs. This full-time position offers a competitive hourly rate and various benefits including medical, dental, and a 401(k) plan.

Qualifications

• 2 to 4 years of related experience required.
• Prior experience in a customer service environment.
• Ability to work with minimal supervision.

Responsibilities

• Organize and schedule assignments for staff.
• Oversee customer service and workflow.
• Maintain inventory and shipping operations.
• Perform maintenance on reprographic equipment.
• Manage client communication and training.

Skills

Customer service

Good communication skills

Technical knowledge

Ability to multitask

Lifting 50 lbs

Education

HS Diploma or GED

Job description

About the Role

Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment.

Your Impact

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• Responsible for communicating and training team in changes to workflow or procedure.
• Oversees and manages daily and monthly records on service activity.
• Effectively communicates with the client and staff.
• Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
• Participates in the development, preparation and presentation of formal reporting requirements to the client.
• Point of escalation onsite to address and remediate client concerns.
• Responsible for maintaining site procedure guide documenting workflow processes and procedures.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross-functional trainings to ensure ability to provide coverage when short‑staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

Device Maintenance

• Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
• Follows daily, established maintenance processes and procedures.
• Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
• Evaluates equipment issues and notifies service department if unable to resolve.
• Delivers paper.
• Assists end‑users in basic functionality of equipment.
• Records meter reads.
• Maintains service activity reports.
• Monitors supplies and restocks inventory.

Shipping/Receiving

• Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
• Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
• Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

Inventory Services

• Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
• Analyzes ongoing activity of inventory.
• Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
• Monitors and communicates status of inventory.
• Initiates, conducts and reports on Physical Inventories.

Warehouse

• Responsible for the accuracy and control of the shipping and dock operations.
• Experience in operation of a palette jack, regularly lifting heavy objects (50+ lbs) is required.
• Retrieves merchandise from stock or freight carrier, frequently with a palette jack.
• Verifies incoming shipments corresponding to packing lists.
• Completes required receiving documentation to maintain accurate department records.
• Packs, weighs, and labels parcels in a manner which minimizes the occurrence of transport damage.
• Responds to inquiries from internal personnel and customers and provides shipping status information.

About You: The Skills & Expertise You Bring

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching and pulling while performing duties.
• Ability to work overtime as needed.

We are providing the anticipated hourly rate for this role: $20.54 to $28.20 hourly.

Benefits

Medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and many other benefits.

Workstyle Description

Full‑time; on‑site presence required at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.