Client Service I Representative- Shipping/ Receiving

Canon Solutions America; Philadelphia (Philadelphia County); On-site; USD 23,694 - 32,194; Full time

Job summary

Canon Solutions America is looking for a dedicated on-site team member in Philadelphia County to manage various client assignments, emphasizing customer satisfaction. The role includes handling shipping/receiving tasks, copy/print production, and overall office services.

Applicants should have a high school diploma and excellent customer service skills. The position requires a full-time presence and offers an hourly pay rate ranging from $17.20 to $23.37.

Qualifications

• Less than one year of related experience required.
• Valid driver’s license and acceptable driving record may be necessary.
• Ability to work overtime as needed.

Responsibilities

• Responsible for prompt delivery of various on-site work assignments.
• Manages shipping and receiving of packages and materials.
• Ensures accuracy in copy/print production.

Skills

Customer service skills

Basic computer skills

Ability to lift up to 50 lbs

Multitasking and prioritization

Education

HS Diploma, GED, or equivalent experience

Job description

About the Role

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Your Impact

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross‑functional trainings to ensure ability to provide coverage when short‑staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

Shipping/Receiving

• Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
• Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
• Operates shipping/receiving equipment, responds to customer requests, performs data entry, and maintains inventory.

Mail/Courier Services

• Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
• Researches and routes unidentified and generic mail.
• Receives, logs, delivers and tracks messenger items.
• Responds to customer requests.
• Performs routine upkeep of equipment.
• Records and tracks customer inquiries and fulfillment of requests.

Copy/Print Production/Copy Center

• Responsible for prompt and accurate reproduction of all print requests.
• Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre‑delivery quality control check.
• Receives, logs, delivers and tracks all activity for reporting purposes.
• Responds to customer requests.
• Performs routine upkeep and basic maintenance of equipment.
• Records and tracks customer inquiries and fulfillment of requests.
• Performs daily convenience care functions as needed.

About You: The Skills & Expertise You Bring

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• May require driving between multiple client locations; may also require a personal vehicle (valid driver’s license and acceptable driving record necessary).
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
• Ability to work OT as needed.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.

Workstyle Description

Full‑Time On Site - This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Please note: this is a customer‑facing role, and requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19.

In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37/hr.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.