Client Service II Representative- Device Maintenance

Canon USA; New York (NY); On-site; USD 23,694 - 32,194; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and official merch

Job summary

Canon USA is hiring for a full-time on-site position in New York, NY, focusing on customer service and equipment maintenance. Candidates should have an HS Diploma and 1-2 years of related experience, with strong technical skills and the ability to multitask. Responsibilities include managing daily tasks, performing maintenance on reprographic equipment, and ensuring customer satisfaction. Offers include an employee referral bonus and discounts. Pay range is $17.20 to $23.37 per hour.

Qualifications

• 1 to 2 years of related experience in a customer service environment.
• Ability to work OT as needed.
• Valid driver's license required.

Responsibilities

• Manage responsibilities within the team and assign tasks.
• Perform maintenance on reprographic equipment.
• Maintain service activity reports and monitor supplies.

Skills

Customer service skills

Good communication skills

Technical knowledge

Ability to multitask

Ability to lift up to 50 lbs

Education

HS Diploma or equivalent

Job description

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

Your Impact

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• Responsible for communicating and training team in changes to workflow or procedure.
• Oversees and manages daily and monthly records on service activity.
• Effectively communicates with the client and staff.
• Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross-functional trainings to ensure ability to provide coverage when short‑staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

Device Maintenance

• Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
• Follows daily, established maintenance processes and procedures.
• Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
• Evaluates equipment issues and notifies service department if unable to resolve.
• Delivers paper.
• Assists end-users in basic functionality of equipment.
• Records meter reads.
• Maintains service activity reports.
• Monitors supplies and restocks inventory.

About You: The Skills & Expertise You Bring

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

This position will support our customer at site locations in Bronx, NY 10461.

In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37 per hour.

What We Offer

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Workstyle Description

Full-Time On Site — This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All applicants are welcome to apply, and the company complies with all applicable federal, state and local laws, regulations, orders and mandates.