Area Support Representative I

Canon USA; Dallas (TX); On-site; USD 23,694 - 32,194; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Volunteer opportunities

Canon welcome kit

Job summary

Canon USA is seeking an on-site team member in Dallas, Texas, responsible for providing excellent customer service and support in various office functions including copy/print production, mail/courier services, and reception duties.

This full-time role requires a high school diploma, basic computer skills, and flexibility to work across multiple sites. The anticipated hourly rate is $17.20 to $23.37.

Qualifications

• Less than one year of related experience.
• Must be willing to learn new skills.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide customer service and achieve customer satisfaction.
• Manage and input data for courier services.
• Perform basic maintenance of office equipment.

Skills

Customer service

Basic computer skills

Ability to multitask

Effective communication

Education

HS Diploma, GED, or equivalent experience

Job description

Responsible for prompt delivery of various on‑site work assignments, providing customer service and ultimately, customer satisfaction. Requires flexibility to provide coverage at many sites throughout the region.

Your Impact

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal communication.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross‑functional trainings to ensure ability to provide coverage when short‑staffed.
• Provides site coverage as needed. Requires flexibility to change schedule/location at a moment's notice.
• Collaborates with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.

Copy/Print Production/Copy Center

• Responsible for prompt and accurate reproduction of all print requests.
• Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre‑delivery quality control check.
• Receives, logs, delivers and tracks all activity for reporting purposes.
• Responds to customer requests.
• Performs routine upkeep and basic maintenance of equipment.
• Records and tracks customer inquiries and fulfillment of requests.
• Performs daily convenience care functions as needed.

Mail/Courier Services

• Responsible for prompt and accurate receiving, sorting, delivery, pick up and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items.
• Responds to customer requests.
• Performs routine upkeep of equipment.
• Records and tracks customer inquiries and fulfillment of requests.

Reception/Office Services

• Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
• Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
• May also be responsible for copy/binding/copier maintenance.

About You: The Skills & Expertise You Bring

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Must be willing to learn new skills and interact with new teams on a regular basis.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50 pounds.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

We are providing the anticipated hourly rate for this role: $17.20 to $23.37 hourly.

What We Offer

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Workstyle Description

Full‑Time On Site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.