Client Service II Representative- Device Maintenance

Canon USA; West Chester (Chester County); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program (cas

Volunteer opportunities to give back

Canon welcome kit and official merch

Job summary

Canon USA is seeking a dedicated Site Services Associate to support on-site operations in a fast-paced environment. You will manage daily tasks across multiple service areas, inform supervisors of issues, and ensure customer satisfaction through proactive communication and reliable service delivery.

This role requires strong multitasking, team coordination, and ability to work with minimal supervision. It includes flexibility for overtime and driving between client locations as needed.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work overtime as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations; may also require a personal vehicle (valid driver’s license and acceptable driving record necessary).
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

• Prominently informs supervisor of potential problems or customer concerns.
• Reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Provides strong customer service focus.
• Contributes to the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and balances staff tasks to meet account SLA requirements.
• Communicates and trains team on workflow or procedure changes.
• Maintains daily and monthly service activity records.
• Communicates effectively with client and staff.
• May serve as main client contact for daily activity and attend client meetings.
• Site responsibilities may include Copy/Print Production, Copier Maintenance, Mail/Courier Services, Reception, Shipping/Receiving, Inventory, Warehouse, File Room.
• Attends cross-functional trainings to cover when short-staffed.
• Site location/coverage may change based on client/division needs.

Skills

Customer service

Multitasking

Communication skills

Computer skills

Education

HS Diploma / GED

Job description

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

Main Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• Responsible for communicating and training team in changes to workflow or procedure.
• Oversees and manages daily and monthly records on service activity.
• Effectively communicates with the client and staff.
• May serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross-functional trainings to ensure ability to provide coverage when short‑staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

Device Maintenance

• Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
• Follows daily, established maintenance processes and procedures.
• Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
• Evaluates equipment issues and notifies service department if unable to resolve.
• Delivers paper.
• Assists end‑users in basic functionality of equipment.
• Records meter reads.
• Maintains service activity reports.
• Monitors supplies and restocks inventory.

Inventory Services

• Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
• Analyzes ongoing activity of inventory.
• Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
• Monitors and communicates status of inventory.
• Initiates, conducts and reports on Physical Inventories.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work overtime as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations; may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Compensation

Hourly rate $17.20 – $23.37 per hour.

Benefits

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to the local community.
• Swag: a Canon welcome kit and official merch you can’t get anywhere else.

Workstyle Description

Full-Time On Site – This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.