Client Service Representative

VCA Animal Hospitals; Portsmouth (NH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation

401(k)

Pet care discounts

Job summary

VCA Animal Hospitals in Portsmouth, NH is seeking an experienced Client Service Representative to be the welcoming face of our practice. You will greet clients and their pets, manage appointments, and support the team with accurate records and friendly service.

The right candidate is personable, professional, and comfortable explaining fees, processing payments, and guiding clients on non-medical pet care topics. We offer comprehensive benefits and a supportive work environment.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Ability to schedule and confirm appointments with accuracy.
• Comfort explaining fees and processing payments to clients.
• Proactive in recommending products and services to clients and their pets.
• Knowledge of basic animal husbandry and non-medical pet care topics.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Answer phones and manage appointment scheduling.
• Make outbound follow-up calls to clients.
• Process payments and explain pricing to clients.
• Maintain accurate medical records and keep the lobby clean.

Skills

Customer service

Communication

Scheduling

Sales

Client education

Job description

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

We offer competitive compensation and great benefits, including medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com