Client Service Representative

VCA Animal Hospitals; Pacific Grove (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Pet discount

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet clients and their pets, schedule visits, explain fees, and help educate owners on pet care.

We value professionalism, clear communication, and a friendly, service-oriented approach. You will manage appointments, assist with product recommendations, and ensure smooth front-desk operations while maintaining a clean and welcoming environment for clients and

Qualifications

• Experience in client-facing service roles.
• Ability to greet visitors and manage phone calls professionally.
• Scheduling and confirming appointments.
• Educating clients on services and products.

Responsibilities

• Greet visitors and guide clients and pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and contact prospective clients.
• Explain and process payments for services.
• Recommend and explain products and services to clients.
• Maintain medical records, charts and correspondence.
• Keep the facility clean and organized inside and outside.

Skills

Customer service

Scheduling

Communication

Professionalism

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Pay for this position is $20.00 per hour

Benefits: We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.