Client Service Representative (FULL TIME)

VCA; West Hartford (CT); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid vacation

401(k)

Pet discounts

Job summary

3M HEALTHCARE is seeking a Client Service Representative to deliver friendly, efficient service to clients and their pets. This full-time role includes greeting visitors, coordinating appointments, handling payments, and guiding clients through our services.

You will manage medical records, support office operations, and work to maintain a clean, welcoming facility while upholding our commitment to patient care and customer satisfaction.

Responsibilities

• Greeting visitors and answering telephones to assist clients and their pets
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and outreach to prospective clients
• Explaining fees and processing payments
• Recommending and obtaining products and services, including prescriptions
• Educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Maintaining a clean and orderly facility inside and outside

Job description

Client Service Representative (FULL TIME)

We are seeking an experienced, personable “service extraordinaire” to join our team as a Client Service Representative.

Job Type: FULL TIME

Pay Range: $18-$22 depending on experience

Shift Differentials Available

Why We Need You

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.