ClientServiceRepresentative

VCA Animal Hospitals; Los Angeles (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

Paid vacation

Pet care discounts

Job summary

VCA Animal Hospitals seeks an experienced Client Service Representative to join our team in Los Angeles. The CSR will be the friendly face of the practice, handling client interactions, guiding pets to exam rooms, and presenting services and fees.

The role requires excellent communication and organizational skills to schedule appointments, follow up with clients, and maintain patient records. We offer competitive pay and benefits for full-time staff in a supportive environment.

Qualifications

• Front-desk customer service experience preferred.
• Ability to explain fees and process payments.
• Familiarity with scheduling and appointment reminders.
• Comfort educating clients on basic animal care and non-medical pet care.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and prospective clients.
• Present and explain fees and process payments.
• Educate clients on products, services, and basic pet care.
• Maintain medical records, charts, and correspondence.
• Ensure the facility is neat and clean at all times.

Skills

Customer service

Communication

Scheduling

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Job description

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Pay range is $20-$24 depending on experience

Benefits

We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.