Client Service Representative

VCA Animal Hospitals; League City (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Pet discounts

Job summary

VCA Animal Hospitals in League City, TX is seeking a customer-focused veterinary receptionist to greet clients, check in pets, and manage appointments. You will guide clients to exam rooms, process payments, and explain services and fees.

Strong communication is essential to educate owners about basic pet care. The ideal candidate has at least 1 year of customer-facing experience, excellent listening skills, and a compassionate approach to pets and people.

Qualifications

• 1+ year of experience helping customers
• Excellent listening and communication skills required
• Compassion for pets and people
• Ability to integrate new information into problem solving
• Willingness to work non-traditional hours including nights and weekends

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms
• Schedule and confirm appointments
• Place outbound follow-up calls to clients
• Explain fees and process payments
• Educate clients on products, services, and basic pet care
• Manage medical records, charts, and correspondence

Skills

Active listening

Communication

Compassion

Problem solving

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

ESSENTIAL FUNCTIONS

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Benefits

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com