Client Service Representative (Full Time)

Pet Services of Washington, P.S.; Town of Bedford (NY); Sur place; USD 25 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision benefits

401(k)

Paid vacation

Pet care discounts

Résumé du poste

Pet Services of Washington, P.S. is seeking a customer-focused team member to greet clients, manage appointments, and assist pet owners with products and services. The role involves processing payments, answering product questions, and educating clients on basic pet care.

Responsibilities include managing medical records, contacting clients for follow-ups, and supporting a friendly, efficient clinic environment while working non-traditional hours as needed.

Qualifications

• At least one year of experience helping customers.
• Excellent listening and communication skills.
• Compassion for pets and people.
• Ability to adapt to others' reactions and provide appropriate support.
• Willingness to work non-traditional hours, including nights, weekends and holidays.

Responsabilités

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Make outbound follow-up calls and reach out to prospective clients.
• Present and explain fees, and process payments.
• Recommend and help select products and services, including prescriptions.
• Educate clients on general animal care and non-medical pet care.

Connaissances

Customer service

Appointment scheduling

Communication

Problem solving

Formation

High School Diploma/GED

Outils

Microsoft Office

Description du poste

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
• If you are compassionate, polished, love to help people who love pets this maybe the job for you!

QUALIFICATIONS:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people‑as well as awareness and understanding of others' reactions
• Proven decision‑making skills to choose the most appropriate course of action
• The ability to integrate new information into problem‑solving
• Proficiency in Microsoft Office
• Willingness to work non‑traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Pay Range based on experience:

$18-21 per hour

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.