Customer Service Representative

Pet Services of Washington, P.S.; Bolingbrook (IL); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Pet discounts

Job summary

Pet Services of Washington, P.S. in Bolingbrook, IL seeks an experienced Client Service Representative to join our team on a part-time basis.

The role involves greeting clients, answering phones, guiding pets and clients to exam rooms, managing appointments, performing outbound follow-ups, and explaining fees and payments. The position emphasizes client education on pet care and products, handling medical records, and maintaining a clean facility.

Responsibilities

• Greeting visitors and answering telephones; guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and outreach to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control)
• Managing medical records, charts, reports and correspondence
• Hospital maintenance and ensuring the facility is neat and clean inside and outside

Job description

Client Service Representative (PART TIME)

We are seeking an experienced, personable "service extraordinaire" to join our team as a Client Service Representative.

Job Type : PART TIME

Pay Range : $15-$21.37 depending on experience

Shift Differentials Available

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.