Client Service Representative

Pet Services of Washington, P.S.; Santa Clara (CA); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision benefits

Paid vacation (for full-time)

401(k)

Pet discounts

Résumé du poste

Pet Services of Washington, P.S. in Santa Clara, CA is seeking a friendly front desk associate to greet clients and their pets, schedule appointments, collect payments, and guide customers on products and services.

The role requires excellent listening skills, compassion for pets and people, and the ability to work non-traditional hours. You will help educate clients on basic pet care and maintain accurate medical records in a busy clinic environment.

Qualifications

• At least one year of proven past experience helping customers.
• Excellent listening and communication skills.
• Willingness to work non-traditional hours, including nights, weekends and holidays.
• The ability to lift up to 40 lbs. and work around pets.

Responsabilités

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending products and services, including prescriptions.
• Educating clients on general animal care and non-medical pet care.
• Managing medical records, charts, reports and correspondence.

Connaissances

Active listening

Communication

Compassion for pets

Decision making

Problem solving

Microsoft Office

Flexibility with hours

Handling pets and exposure risk

Formation

High School Diploma/GED

Outils

Microsoft Office

Description du poste

ESSENTIAL FUNCTIONS

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people-as well as awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS

• We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!
• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.