Client Service Representative

Pet Services of Washington, P.S.; Town of Bedford (NY); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee discounts

Flexible schedule

Job summary

Pet Services of Washington, P.S. is seeking a friendly, detail-oriented client services associate for our veterinary clinic in Bedford Hills, NY.

The role focuses on greeting clients and their pets, scheduling visits, handling payments, and guiding customers through product and service options. The ideal candidate has at least one year of customer service experience, strong communication skills, and comfort working non-traditional hours.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for people and pets, and awareness of others' reactions.
• Proficiency in Microsoft Office.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions about products and services and educating clients on general animal care.

Skills

Customer service

Communication

Microsoft Office

Problem solving

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job description

ESSENTIAL FUNCTIONS

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
• If you are compassionate, polished, love to help people who love pets this maybe the job for you!

QUALIFICATIONS

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people-as well as awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Salary Range $18-$22

AVAILABLE SHIFTS

• Saturday & Sunday 9am-5pm
• Monday through Friday 4pm-12am

BENEFITS

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be an inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

JOB TYPE

Part-time

BENEFITS (list)

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

EXPERIENCE

Veterinary clinic: 1 year (Required)

SHIFT AVAILABILITY

• Night Shift (Required)
• Overnight Shift (Preferred)

ABILITY TO COMMUTE

Bedford Hills, NY 10507 (Required)

ABILITY TO RELOCATE

Bedford Hills, NY 10507:

WORK LOCATION

In person

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be an inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.