Client Service Representative

VCA Animal Hospitals; Woodbridge (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

401(k)

Job summary

VCA Animal Hospitals is seeking a friendly veterinary receptionist to greet clients and their pets, answer phones, schedule visits, and manage payments. You will educate clients on products and services, handle records, and assist with follow-up calls to improve client and patient care.

The role requires at least one year of veterinary reception experience, strong communication, and a willingness to work non-traditional hours. A drive to provide compassionate service and teamwork is essential.

Qualifications

• Minimum one year of veterinary receptionist experience.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people and understanding of others.
• Proven decision-making skills to choose appropriate actions.
• Ability to adapt to non-traditional hours including nights, weekends and holidays.
• Ability to lift up to 40 lbs and exposure to animal-related hazards.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and reach out to prospective clients.
• Explain and collect fees and process payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general animal care and husbandry.
• Manage medical records, charts, and correspondence.

Skills

Customer service

Communication

Empathy

Problem solving

Flexibility

Multitasking

Education

High School Diploma/GED

Tools

Medical records management

Job description

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

• Scheduling and confirming appointments

• Placing outbound calls for follow-ups and reaching out to prospective clients

• Presenting and explaining fees, including processing payments

• Recommending, selecting, and obtaining products and services, including prescriptions

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of veterinary reception experience.

• High School Diploma/GED or equivalent

• Excellent listening and communication skills

• Compassion for pets and people—as well as awareness and understanding of others’ reactions

• Proven decision-making skills to choose the most appropriate course of action

• The ability to integrate new information into problem-solving

• Willingness to work non-traditional hours, including nights, weekends and holidays

• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Salary is based on experience. A minimum of one year veterinary reception experience is required. Extra consideration given to emergency veterinary reception experience.

Candidates must be available for multiple shifts, have weekend and holiday availability.

Hourly pay between $16 - $20 depending on experience, qualifications, and availability.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com