Client Service Representative

VCA Animal Hospitals; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

401(k)

Pet discounts

Paid vacation

Job summary

VCA Animal Hospitals in Los Angeles is seeking a friendly, detail-oriented front desk/ client service associate to join our team. You will greet clients, answer phones, schedule appointments, process payments, and help guide pets and their people to exam rooms.

Requirements include at least one year of customer service, a high school diploma, strong communication, and the ability to lift up to 40 lbs. You will learn about basic pet care while supporting a compassionate, flexible team.

Qualifications

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work nights, weekends and holidays
• Ability to lift up to 40 lbs and exposure to pet-related hazards

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound follow-up calls to clients
• Presenting and explaining fees and processing payments
• Recommending and obtaining products and services, including prescriptions
• Educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence

Skills

Customer service

Active listening

Communication

Compassion

Decision-making

Problem solving

Microsoft Office

Flexibility

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

• We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!
• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
• Compensation Negotiable based on education, experience, and other relevant credentials. The pay range for this position is $20 to $22 per hour.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com