Client Service Representative

VCA Animal Hospitals; Palm Springs (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation

401(k)

Pet care discounts

Job summary

VCA Animal Hospitals in Palm Springs, CA is seeking a Client Service Representative to greet clients, schedule appointments, and process payments, while delivering exceptional care for pets and their families. You will manage phone calls, assist with check-in/out, and educate clients on services and products to support preventive care.

The role emphasizes reliable communication, multitasking, attention to detail, and a welcoming demeanor, with weekend shifts and a strong teamwork mindset.

Qualifications

• At least 1 year of experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people
• Proven decision-making skills and problem-solving ability
• Ability to adapt to new information and tasks
• Proficiency in Microsoft Office
• Willingness to work Saturdays
• Ability to lift up to 40 lbs and work around pets

Responsibilities

• Greet visitors, answer telephones, and check in patients
• Schedule and confirm appointments
• Place outbound calls for follow-ups and outreach to clients
• Present and explain fees, including processing payments
• Answer questions about products and services and educate clients on pet care
• Manage medical records, charts, reports, and correspondence
• Support lobby and front desk maintenance

Skills

Customer service

Multitasking

Communication

Listening

Compassion for pets

Microsoft Office

Teamwork

Weekend availability

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

We are looking for teammates to join our Client Service Representative team. The ideal teammates would be team players, able to multitask, and provide a high level of client service to our wonderful clients and patients.

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and checking in patients.
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, vaccines, and flea & tick control)
• Managing medical records, charts, reports, and correspondence

HOSPITAL MAINTENANCE:

General cleaning of lobby, restroom, and front desk

QUALIFICATIONS:

• At least one year of proven experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work Saturdays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

SALARY:

18.00-21.00 per hour DOE

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com