Client Service Representative

Sunrise Medical Laboratories; Village of Rye Brook (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. In this entry-level role, you will provide essential support to clients by addressing inquiries and resolving issues related to health services. Your problem-solving instincts and passion for patient care will be key as you navigate interactions with clients and internal teams. This role offers a chance to grow within a supportive environment, where your contributions directly impact the health and wellbeing of the community. If you're ready to make a difference and enjoy competitive benefits, this opportunity is perfect for you.

Benefits

Free Lab Services

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Work-Life Balance

Qualifications

• 2+ years experience in customer service or call center operations.
• Proficiency in medical terminology preferred.

Responsibilities

• Respond to inbound calls and resolve client inquiries efficiently.
• Document and process medical service requests with confidentiality.

Skills

Customer Service

Problem-Solving

Communication Skills

Medical Terminology

Education

High School Diploma

Tools

Medical Service Software

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

Quality is in our DNA -- is it in yours?

You are a superhero when it comes to patient specimens. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Location: Rye Brook, NY

Days: Monday - Friday

Hours: 9:00 AM - 5:30 PM

Full-time: Benefit Eligible

In this role, you will:

The Customer Service Representative position is an entry-level position to provide consistent service to our clients. The CSR provides service by responding to telephone inquiries from callers as they relate to health services. The CSR resolves product and service problems and offers support to our internal laboratory operations team and field staff (Sales Team) for the Sonic Healthcare ThyroSeq Laboratory.

• Respond to all inbound calls, faxes and e-mails into the Customer Service Call Center and resolve any issues resulting from these interactions, transferring calls to various department as needed for resolution.
• Process medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
• Document and resolve all escalated client inquiries/problems in an efficient manner.
• Collect and enter patient intake information into the appropriate medical service software system to initiate the transaction utilizing concise, thorough and accurate documentation. These requests include, but are not limited to supply orders, pick-ups, second opinion requests, amended reports and report requests.
• Anticipate, identify and proactively respond to the needs of our clients prior to receiving a complaint.
• Ensure continuous communication with sales representatives to meet client needs.
• In cases tests reported within service level standards, proactively contact clients to notify and resolve issue.
• Proactively contact clients when there will be an issue with a pickup or supply request.
• Develop ability to research each problem prior to calling client for resolution.
• Become familiar with the breakdown of specialties, product lines, specimen types, collection methods, test requests and medical terminology.
• During resolution of problems, CSR is responsible for educating our internal/external clients on future submission and changes in collections.

All you need is:

• High School diploma
• At least 2 years’ experience with customer service/call center operations.
• Medical Terminology proficiency preferred.
• Excellent written and oral communications skills.
• Professional attitude and presentation.

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow within the organization
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Sonic Healthcare USA reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin.

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Laboratory Operations

Company:

CBL Path, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, promotions, transfers, discipline, terminations, wage and salary administration, training, and benefits.