Customer Service Represntative

Loop Internet; Scranton, Waterbury (Lackawanna County, CT); On-site; USD 10,000 - 60,000; Full time

Job summary

A rapidly growing regional fiber optic communications company is seeking a Customer Service Representative. In this role, you will handle customer inquiries, assist with account management, and collaborate with sales and technical teams to ensure a seamless customer experience. The ideal candidate will have strong communication skills and a positive attitude, with a focus on providing excellent service. Comprehensive benefits are offered, including medical, dental, and paid time off.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Paid Holidays

Paid Time Off

Qualifications

• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work in a fast-paced and evolving environment.

Responsibilities

• Respond promptly to customer inquiries through phone calls, emails, and online tickets.
• Assist customers in navigating our website and online portals.
• Process customer orders for new internet connections and upgrades.

Skills

Communication

Customer Service

Attention to Detail

Education

High School Diploma

Job description

Communications infrastructure is all around you; from the tower your cell phone talks to, to the point of sale systems at your grocery store and gas station, the wifi system that your TV, Roku, or gaming system connects to, and the camera, security, and alarm systems at your local bank. Loop Internet is building a state of the art fiber optic network that will connect hundreds of thousands of homes and businesses with incredible speeds that will create unimaginable opportunities to the residents and organizations in our communities.

Loop Internet is a rapidly growing regional fiber optic communications company. We’re proud of our team and the positive, supportive culture we’re building. We’re scaling our team and we want you to join us!

We are seeking someone with a passion to help people to join our team as a Customer Service Representative. In this role, you will handle both inbound and outbound customer contacts.

We’re looking for top-tier talent and provide you with the tools and flexibility you need to thrive and deliver lasting impact.

What You'll Be Doing

Respond promptly to customer inquiries through phone calls, emails, and online tickets, addressing issues related to internet services, billing, and technical support.

Assist customers in navigating our website and online portals, helping them with account management, service upgrades, and troubleshooting common internet connectivity problems.

Collaborate with the sales and operations team to ensure a seamless customer experience.

Collaborate with the technical support team to escalate and resolve more complex internet service issues effectively.

Process customer orders for new internet connections, upgrades, and cancellations, ensuring accuracy in billing and account information.

Maintain a friendly and helpful demeanor, creating a welcoming atmosphere for customers.

Stay informed about our products and services to provide accurate information to customers.

Proactively communicate with customers about planned maintenance, service outages, and any relevant updates to ensure transparency and customer satisfaction in the event of disruptions.

Education and Qualifications

High school diploma or equivalent

Excellent interpersonal and communication skills.

Previous experience in customer service or a related field is a plus, but not required.

Strong attention to detail and organizational abilities.

Ability to work in a fast-paced and evolving environment.

Basic computer skills and a willingness to learn our internal systems.

A positive attitude and a genuine desire to help customers.

Work a flexible schedule.

Reliable source of transportation to get to and from work.

Ability to pass a drug screen and background check

$18 to $22 per hour based on experience

Comprehensive benefits include: medical, dental, vision, 401k, life insurance, optional employee benefits, paid holidays, and paid time off.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear, and lift 25 pounds or more. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.