Client Service Representative

VCA Animal Hospitals; Town of Waterford (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k)

Job summary

VCA Animal Hospitals in Waterford, NY is seeking a friendly and dependable client services associate to greet visitors, answer phones, schedule appointments, and guide clients and their pets to exam rooms.

You will explain fees, process payments, recommend products and services (including prescriptions), and help manage medical records and correspondence while delivering compassionate care to pets and their families.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people with awareness of others’ reactions.
• Proven decision-making skills to choose the appropriate course of action.
• Ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including nights, weekends and holidays.

Responsibilities

• Greeting visitors and answering telephones; guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls and outreach to prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on non-medical pet care and husbandry questions.
• Managing medical records, charts, reports and correspondence.

Skills

Customer service

Excellent listening and communication

Compassion for pets and people

Decision-making

Problem-solving

Lift up to 40 lbs

Non-traditional hours

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms


• Scheduling and confirming appointments


• Placing outbound calls for follow-ups and reaching out to prospective clients


• Presenting and explaining fees, including processing payments


• Recommending, selecting, and obtaining products and services, including prescriptions


• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)


• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping customers


• High School Diploma/GED or equivalent


• Excellent listening and communication skills


• Compassion for pets and people—as well as awareness and understanding of others’ reactions


• Proven decision-making skills to choose the most appropriate course of action


• The ability to integrate new information into problem-solving


• Proficiency in Microsoft Office


• Willingness to work non-traditional hours, including nights, weekends and holidays


• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.