Customer Service Representative (CSR) Compassion/Catlett AH

Compassion Animal Hospital; Catlett, Bealeton (VA, VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

PTO

Medical

Vision

401K

Job summary

Compassion Animal Hospital in Virginia is seeking a Customer Service Representative (CSR) to support our 3-doctor practice. This role may be full-time or part-time, with full-time typically 35–40 hours per week.

As the heartbeat of our hospital, CSRs create a calm, welcoming experience for clients and pets while supporting a veterinary team that values professionalism, kindness, and teamwork. If you’re warm, organized, emotionally mature, and thrive in a positive environment, we’d love to meet

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience preferred.
• Veterinary or medical experience is a plus.
• Comfortable with computers and learning practice management software.
• Strong communication and organizational skills.

Responsibilities

• Greet clients and pets with warmth and professionalism
• Create a smooth, calm flow from check-in to checkout
• Answer phones confidently and guide clients to appropriate level of care
• Educate clients on preventive care, services, and products that support their pets’ health
• Schedule appointments thoughtfully to support both clients and medical team productivity
• Accurately document patient information in our practice software
• Process invoices, payments, and daily cash reconciliation with precision
• Dispense prescriptions and retail items per veterinarian instructions
• Handle client concerns with empathy, composure, and problem-solving skills
• Collaborate closely with doctors and technicians to ensure clear communication and efficient care

Skills

Customer service

Communication

Organization

Education

High School Diploma or GED

Tools

Practice management software

Job description

Customer Service Representative (CSR)

Compassion Animal Hospital is seeking a Customer Service Representative (CSR) to support our 3-Doctor practice. This position may be full-time or part-time, with full-time typically working 35–40 hours per week.

POSITION SUMMARY

Our Customer Service Representatives are the heartbeat of our hospital. They create a calm, welcoming experience for clients and pets while supporting a veterinary team that values professionalism, kindness, and teamwork.

We are not a chaotic, burnout-driven practice. We believe in steady workflows, strong communication, and treating one another with respect. Our team works hard, supports each other, and genuinely enjoys coming to work.

If you are warm, organized, emotionally mature, and thrive in a positive team environment — we would love to meet you.

WHAT YOU’LL DO

Greet clients and pets with warmth and professionalism

Create a smooth, calm flow from check-in to checkout

Answer phones confidently and help guide clients to the appropriate level of care

Educate clients on preventative care, services, and products that support their pets’ health

Schedule appointments thoughtfully to support both clients and medical team productivity

Accurately document patient information in our practice software

Process invoices, payments, and daily cash reconciliation with precision

Dispense prescriptions and retail items per veterinarian instructions

Handle client concerns with empathy, composure, and problem-solving skills

Collaborate closely with doctors and technicians to ensure clear communication and efficient care

WHO THRIVES HERE

We are intentional about protecting our culture. The right CSR for our hospital is:

Kind, steady, and emotionally intelligent

Calm under pressure

Team-oriented and willing to help wherever needed

Comfortable in a structured, professional environment

Not interested in workplace drama or gossip

Able to multitask without becoming overwhelmed

Proud to represent a hospital that values integrity and doing the right thing

We treat our team members with respect — and expect the same in return.

QUALIFICATIONS

High School Diploma or GED required

1+ years of customer service experience preferred

Veterinary or medical experience is a plus

Comfortable with computers and learning practice management software

Strong communication and organizational skills

WORK ENVIRONMENT

Standing and walking for extended periods

Ability to lift up to 30 lbs unassisted (50 lbs with assistance)

Exposure to animals, pet dander, and cleaning agents

Flexible schedule including evenings and weekends

WHY JOIN US?

We believe in:

Work-life balance

Supporting one another

Clear expectations and strong leadership

Continuous learning

A respectful, no-drama workplace

Our doctors and staff genuinely enjoy working together, and we love meeting new people and bringing them onto the team.

If you’re looking for a stable, supportive team where your work matters and your coworkers have your back, this could be the right fit.

Pay Range:$15-18 per hour

PTO

Employee Assistance Program

401K

Medical

Vision

Voluntary Life and AD&D insurance, long-term care, Accident, Critical Illness, and Hospital Indemnity Employer Paid Life and AD&D

Employer Paid STD and LTD (excluding WA, OR and MN)

Eligible for performance-based bonus