Client Service Representative

Pet Services of Washington, P.S.; Sugar Land (TX); Sur place; USD 18 000 - 25 000; Plein temps

Résumé du poste

VCA Southwest Freeway Animal Hospital in Sugar Land, TX is seeking an experienced Client Service Representative to join our team. You will greet clients and pets, schedule appointments, process payments, and help guide clients through our services and products.

Excellent communication and a friendly, professional demeanor are essential for success in this role. This position offers competitive hourly pay and benefits, with opportunities to assist in educating clients on pet care, managing

Description du poste

Client Service Representative/CSR

VCA Southwest Freeway Animal Hospital
15575 Southwest Freeway
Sugar Land, TX 77478

$13.00 - $18.00/hr

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional \"service extraordinaire\" to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.


• Scheduling and confirming appointments.


• Placing outbound calls for follow-ups and reaching out to prospective clients.


• Presenting and explaining fees, including processing payments.


• Recommending, selecting, and obtaining products and services, including prescriptions.


• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).


• Managing medical records, charts, reports and correspondence.


• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Benefits

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.