Customer Service Representative

Pet Services of Washington, P.S.; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous pet care discounts

Paid time off and holiday pay

401(k) with company match

Continuing education and career growth

Job summary

VCA Animal Hospitals is seeking a Client Service Representative (CSR) to join our team in Denver, CO. The CSR will greet clients and pets, schedule and confirm appointments, handle payments, and provide product recommendations while educating clients on basic pet care.

This on-site role focuses on delivering compassionate service and maintaining accurate records in a fast-paced hospital setting. Ideal candidates will be personable, professional, and customer-focused, with the ability to manage

Qualifications

• Must provide exceptional customer service and greet clients.
• Ability to answer phones and escort clients and pets to exam rooms.
• Strong communication and interpersonal skills to educate clients.

Responsibilities

• Greeting visitors and escorting clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Making follow-up calls and reaching out to prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and educating clients on general animal husbandry and non-medical pet care.

Skills

Customer service

Phone handling

Appointment scheduling

Follow-up calls

Payments processing

Product recommendations

Client education

Job description

Client Service Representative (CSR)

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals , we take our mission statement, \"Your pet's health is our top priority and excellent service is our goal,\" very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable, professional, and customer-focused Service Extraordinaire to join us in delivering outstanding care and service to our clients and their pets.

Why We Need You

• Providing exceptional customer service by greeting visitors, answering phones, and escorting clients and their pets to exam rooms.


• Scheduling and confirming appointments.


• Making follow-up calls and reaching out to prospective clients.


• Presenting and explaining fees and processing payments.


• Recommending, selecting, and obtaining products and services, including prescriptions.


• Answering questions regarding products and services and educating clients on general animal husbandry and non-medical pet care, such as heartworm prevention, housebreaking, and flea and tick control.


• Managing medical records, charts, reports, and correspondence.


• Assisting with hospital maintenance, including removal of animal waste, and ensuring the facility remains clean, safe, and welcoming both inside and outside.

Compensation & Benefits

Starting Pay: $19.29 per hour

• Medical, dental, and vision insurance


• Generous personal pet care discounts


• Paid time off and holiday pay


• 401(k) with company match


• Continuing education and career development opportunities


• Employee assistance program


• Wellness resources and employee discounts

Join our team and make a meaningful difference in the lives of pets and the people who love them.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.