Client Service Representative - VCA County Veterinary Hospital

VCA Animal Hospitals; Princeton (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Pet discounts

Headspace

Paid time off

Disability insurance

Life insurance

Parental leave

Job summary

VCA County Veterinary Hospital in Princeton, New Jersey, is seeking an Experienced Client Service Representative to join our team. You will be the first contact for pet parents, greet clients, answer phones, and help with scheduling and basic client education.

We value compassionate communication and teamwork. The position offers training, a supportive environment, and a comprehensive benefits package including medical, dental, vision, 401(k), pet discounts, paid time off, and vacation.

Qualifications

• Customer service experience as a front-facing role is preferred.

Responsibilities

• Greet clients and provide a welcoming front-desk experience.
• Answer phones, schedule appointments and assist with client questions.
• Educate clients on services and maintain basic medical records as needed.

Skills

Customer service

Job description

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment? VCA County Veterinary Hospital is seeking an Experienced Client Service Representative to join our team full or Part time! We're willing to train the right person. We are proud to AAHA Accredited, all team members are Fear Free Certified, full service general practice including wellness, surgery and cold laser therapy. We have been serving our Princeton community for 30+ years. Our mission at VCA County is to provide excellent quality medical care in a friendly and compassionate setting through gentle handling of pets, teamwork, integrity, continuing education and thoughtful, transparent communication. We are located in Princeton, New Jersey, located in Central NJ. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like‑minded individual!

We create and support an inclusive work environment where you can focus on your career, your happiness and the patients you serve.

Benefits

Some of the many benefits of joining the VCA team include:

• Access to the people and financial resources of a large veterinary community
• Abundant offerings of training in a wide assortment of topics thru Woof University
• Generous employee pet discounts
• Opportunities to give back thru Shelter partnerships and VCA Charities

VCA adds value to your compensation package with competitive wages, Medical, Dental and Vision insurance, 401(k), free wellness subscriptions (Headspace), Life and long term disability insurance and paid parental leave.

Competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Why We Need You

The Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for: Customer Service functions, including greeting clients, answering phones, scheduling appointments, answering questions regarding products and services, general client education on providing the best care for their companion, managing medical records, general hospital maintenance and the opportunity to learn everyday.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com